Role OverviewProvide advanced technical support for employee-owners across offices, jobsites, and remote locations. Troubleshoot and resolve complex technology issues, support enterprise systems and technology deployments, and serve as a key resource for maintaining reliable IT operations.
What You Will Do
Provide technical support for hardware, software, Microsoft 365, mobile devices, and connectivity issues. Serve as an escalation resource for complex support requests and assist with issue resolution across the organization.
Why It Might Be a Fit
Identify root causes, resolve complex technical issues, and drive continuous improvement. Strong communication, documentation, customer service, and organizational skills required.
Requirements
- 3+ years of experience in IT support, desktop support, help desk, or related technical roles
- Experience supporting Microsoft 365, Windows operating systems, endpoint devices, and business applications
- Advanced troubleshooting skills across hardware, software, mobile devices, printers, conferencing technologies, and connectivity issues
- Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless networking
- Understanding of endpoint management, device provisioning, software deployment, and patch management practices
- Ability to identify root causes, resolve complex technical issues, and drive continuous improvement
- Strong communication, documentation, customer service, and organizational skills
- Ability to work independently, manage multiple priorities, and support both technical and non-technical users
- Understanding of information security principles and endpoint protection practices
Benefits
- Free medical, prescription, dental, and vision plans ($0 premiums)
- Virtual doctor visits with no co-pay
- Shares of company stock at no cost starting your first day
- 401(k) plan with a 3.5% match
- Student loan resources
- Weekly paychecks
- Paid time off
- 8 paid holidays
- Health Savings Account (HSA) with a lump sum and matching contributions
- Free life insurance and disability policy
- Free access to healthcare coordinators
- Counseling sessions with mental health professionals at no cost
- Access to consultations with legal and financial professionals at no cost
- Free programs assisting with weight loss, maternity health, prescriptions for chronic conditions, and more
- 50% employee discount in the Garney apparel store
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