Role OverviewWe are seeking a customer-focused IT Support Technician to join our Global IT Operations team in Minneapolis. This role provides hands-on technical support for employees while also administering and supporting Microsoft's cloud services, identity platforms, and modern authentication technologies.
What You Will Do
Provide Tier 2 technical support for hardware, software, collaboration tools, and mobile devices. Troubleshoot and resolve issues related to Windows 11, MacOS, Microsoft 365 applications, Teams, Outlook, and endpoint devices.
Why It Might Be a Fit
The successful candidate will combine strong desktop support capabilities with experience managing Microsoft 365, Microsoft Entra ID (Azure Active Directory), Multi-Factor Authentication (MFA), and related security technologies.
Requirements
- Associate’s degree in information technology, Computer Science, or equivalent work experience
- 3+ years of IT support or systems administration experience in an enterprise environment
- Hands-on experience administering Microsoft 365 services
- Experience managing Microsoft Entra ID (Azure Active Directory)
- Experience supporting Multi-Factor Authentication (MFA) solutions and modern authentication technologies
- Strong understanding of Windows 11 administration and troubleshooting
- Experience with Intune management, and conditional access
- Experience with MacOS and JAMF
- Strong troubleshooting and problem-solving skills
- Excellent verbal and written communication skills
- Experience with ServiceNow or similar ITSM platforms
Benefits
- 401(k) with company matching
- Medical, dental, and vision insurance
- Disability and life insurance
- Flexible PTO
- Paid holidays and parental leave
- Tuition reimbursement
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