Role OverviewThe IT Support Technician will support daily operations of Tier I IT support, escalating to Tier II/III support if needed. This role will help the leadership team drive consistent IT service and performance across the enterprise and will participate and support the onsite, face-to-face engagement with key stakeholders and functional peers.
What You Will Do
Provide advanced Tier I technical support across computing platforms, troubleshooting and resolving non-routine issues at the hardware, OS and application level for both desktop and server either physical or virtual supporting business users and technologies. Support key IT and Business programs including but not limited to Systems Support (Desktop and Server), VMware Horizon Virtual Desktop, Office 365 Online, Exchange Online, as well applicable end user applications.
Why It Might Be a Fit
Strong communication skills and the ability to work well in a team structure as well as independently. Ability to effectively interface with technical and non-technical staff at all organizational levels. Outstanding attention to detail with excellent time and project management skills.
Requirements
- 1-3 years of relevant work experience in IT support roles
- High School diploma required
- Strong communication skills and the ability to work well in a team structure as well as independently
- Ability to effectively interface with technical and non-technical staff at all organizational levels
- Outstanding attention to detail with excellent time and project management skills
- Ability to function in a Consumer business office environment and utilize standard office equipment
- Ability to lift a minimum of 25 lbs.
]]>