Role OverviewThe IT Support Technician provides advanced technical support to internal customers for computer systems, mobile devices, software applications, and multimedia technologies. This role is responsible for troubleshooting complex technical issues, administering corporate end-user systems, supporting CAD platforms, and developing automated solutions to improve IT service delivery.
What You Will Do
Analyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, business applications, and networked peripherals. Provide advanced troubleshooting for networked hardware and software products across multiple company platforms. Document incidents, resolutions, and asset management activities within the corporate helpdesk system.
Why It Might Be a Fit
The ideal candidate will have strong analytical and problem-solving abilities, advanced written and verbal communication skills, and a strong customer service orientation. They will be able to work independently and collaboratively within a team.
Requirements
- Minimum 1+ year of experience as a computer or network technician
- Knowledge of PC repair and configuration
- Microsoft Windows operating systems
- Microsoft Office applications
- Software deployment tools (SCCM or similar platforms)
- Strong analytical and problem-solving abilities
- Advanced written and verbal communication skills
- Strong customer service orientation
- Ability to work independently and collaboratively within a team
Benefits
- Comprehensive Health Coverage
- Retirement Savings (401(k) plan with up to 4% company match)
- Generous Time Off (vacation accrual starting after 90 days plus 12 paid holidays)
- Career Development (access to training programs, leadership development, and educational assistance)
- Additional Benefits (profit sharing, wellness programs, and access to our fitness center in Warrendale, PA)
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