Role OverviewJoin a high-performing IT support team delivering both hands-on and remote technical support in a fast-paced, global environment. This role is ideal for a customer-focused IT professional who enjoys troubleshooting, solving problems, and working directly with end users and infrastructure systems.
What You Will Do
Provide Level 2 IT support via phone, email, and ticketing systems for incidents and service requests, deliver hands-on deskside support, and manage and resolve incidents, service requests, and problems within defined SLA/KPI targets.
Why It Might Be a Fit
Strong customer service mindset with a focus on user satisfaction, proven troubleshooting and problem-solving skills in IT environments, ability to work both independently and collaboratively in a global team, excellent communication skills (technical and non-technical audiences), and self-starter with strong ownership and follow-through.
Requirements
- Associate degree in IT or related field OR 4-5 years of relevant IT support experience
- Bachelor’s degree in IT or related field (preferred)
- Prior experience in Level 2 / second-line support in a corporate environment
- Experience supporting Windows OS, Microsoft Office, Outlook, and Exchange
- Familiarity with Microsoft Teams and collaboration tools
- Experience with mobile device management (MDM) solutions
- Understanding of network connectivity, PC hardware, and IT infrastructure fundamentals
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