Role OverviewThe IT Support Technician will respond to and diagnose service issues, provide technical support to user devices and shop floor devices, and promote customer relations in tune with company plans and policies.
What You Will Do
The IT Support Technician will follow procedures in documenting customer issues, troubleshoot customer issues, resolve issues, and work with next level of support for the resolution of issues.
Why It Might Be a Fit
The ideal candidate will have excellent interpersonal relationship, understanding in the support to Executive, ability to monitor workload and prioritize call tickets, and excellent oral and written communication skills.
Requirements
- Associates or Bachelor’s Degree in a business/technical discipline, related vocational training, or related certification program or equivalent experience of 5-7 years related professional experience
- 1-3 years related professional experience
- Experience working on Windows 7, Windows 10 based devices
- Experience working with Office tools
- Knowledge on handhelds
- Experience supporting Engineering software (AutoCAD, Mechanical Desktop, etc.)
- CompTIA A+ (Preferred)
- Excellent interpersonal relationship
- Understanding in the support to Executive
- Ability to monitor workload and prioritize call tickets
- Installing and maintaining customer equipment and/or software
- Troubleshooting customer problems at customer’s desk
- Diagnosing, resolving and/or escalating problems
- Interfacing with other groups to resolve problems and close issues
- Assisting in data gathering and problem analyses
- Performing the most advanced level of troubleshooting
- Training/mentoring other associates and/or customers
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