Role OverviewAs an IT Support Technician, you'll be the person employees turn to when technology needs to work. You'll work across hardware, software, mobile devices, networking, business applications, and emerging technologies, supporting employees in offices and remotely across the organization.
What You Will Do
You'll be responsible for a broad range of technology support, including diagnosing and resolving issues, providing customer-focused support, and managing service requests and incidents through our ticketing system.
Why It Might Be a Fit
We're looking for someone who combines technical curiosity with great people skills. You'll ideally bring strong troubleshooting and problem-solving skills, a customer-service mindset, and experience supporting Microsoft 365 and Windows environments.
Requirements
- At least 1 year of help desk or IT support experience in a fast-paced environment
- Strong troubleshooting and problem-solving skills
- A customer-service mindset and the ability to communicate technical information clearly to non-technical users
- Experience supporting Microsoft 365 and Windows environments
- The ability to work effectively with employees and teams across multiple locations, including remote employees
- A Bachelor's degree in MIS, Information Technology, Computer Science, or a related field—or equivalent experience
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