Role OverviewSupports the enterprise platforms and day-to-day IT services for a hybrid workforce, providing technical support and troubleshooting for remote and in-office employees.
What You Will Do
Deliver high-quality support, troubleshoot issues, and resolve problems efficiently, with a focus on remote workforce support, system administration, and contact center system support.
Why It Might Be a Fit
The ideal candidate is an experienced IT professional with strong problem-solving skills, excellent communication skills, and the ability to work independently and manage competing priorities.
Requirements
- 3+ years of experience in IT support or system administration
- Hands-on experience with Microsoft 365 tenant administration
- Experience with endpoint/device management (Intune or similar MDM)
- Experience with Help Desk or ticketing systems
- Experience supporting a remote workforce
- Demonstrated ability to troubleshoot complex issues and drive resolution
- Strong verbal and written communication skills
Benefits
- 401(k)
- Dental insurance
- Health insurance
- STD/LTD
- Life Insurance
- Paid time off
- Vision insurance
- Referral Program
- Tuition Reimbursement
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