Role OverviewThe IT Systems Support & Systems Administrator position is responsible for advanced endpoint and systems administration in a primarily virtual and cloud-hosted environment, including coordination of Department of Commerce virtual servers, lifecycle tracking of operating systems and applications, centralized patching and application deployment, and security administration and reporting for key agency systems.
What You Will Do
The successful candidate will work onsite at the Department of Commerce, provide technical support for complex endpoint issues across Windows, macOS, and mobile devices, and provide backup and overflow support to the primary user support position.
Why It Might Be a Fit
The successful candidate should be able to demonstrate strong technical skills, ability to find the cause of complex user, server, and network issues, and ability to support business critical users.
Requirements
- Proven ability to install, configure, and maintain Windows, macOS, mobile devices, servers, and Active Directory in virtual, hybrid, and cloud environments.
- Strong ability to find the cause of complex user, server, and network issues and resolve them using logs, performance monitoring, and sound troubleshooting methods.
- Ability to access controls, identity and access management, multifactor authentication, audit logging, incident response, and support compliance and audit requests.
- Deploy patches and software, track licenses, and plan upgrades and end-of-life replacements.
- Strong ability to support business critical users, explain technical risks and changes in plain language, and document issues accurately.
Benefits
- Work/life Balance
- Health Coverage
- Retirement plans
- Paid Vacation and Sick Leave and Holidays
- Public Service Loan Forgiveness (PSLF)
- Paid telework with required weekly in-office days
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