IT Systems Analyst

Center for Elders' Independence
Oakland, CA
Job Description
The IT Systems Analyst plays a key role in shaping how internal users experience technology across the organization. This hybrid role blends systems analysis, technical support, user advocacy, and service improvement to ensure that IT solutions function effectively and meet the real-world needs of employees.

Requirements

  • Bachelor's degree in a computing-related discipline, or equivalent experience.
  • 5+ years of experience in IT systems analysis, technical support, vendor management, or service delivery within a structured IT environment (e.g., ITIL framework).
  • Proven ability to translate technical challenges into business-relevant insights and solutions.
  • Strong experience designing and delivering IT training to diverse user groups.
  • Demonstrated success in process improvement initiatives or service optimization projects.
  • Familiarity with ITSM tools such as ServiceNow, Jira, Zendesk, or Freshservice.

Benefits

  • Annual base salary $93,850 - $140,774
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