IT Systems Engineer

Hex
New York, CA
Category Engineering
Job Description
We are seeking an IT Systems Engineer to own and scale IT operations for Hex, designing and implementing identity and access management, automation, and infrastructure for a modern, cloud-first environment.

Requirements

  • Design, implement, and maintain identity and access management (IAM) architecture.
  • Manage end-user lifecycle automation, integrating with HRIS and other business systems.
  • Administer and optimize SaaS applications including Google Workspace, Okta, Notion, Linear, Slack, and Zoom.
  • Automate repetitive IT tasks using Python, Bash, Terraform, or equivalent tools.
  • Build scalable, self-service IT processes to minimize manual overhead.
  • Standardize and codify infrastructure as code (IaC) wherever possible.
  • Manage macOS fleets (with expertise in configuration, patching, and policy enforcement).
  • Oversee MDM deployment, OS updates, and security configurations.
  • Support other operating systems as needed.
  • Implement and enforce security best practices across IT systems.
  • Partner with security and engineering teams to strengthen MFA, SSO, and RBAC policies.
  • Proactively identify, troubleshoot, and remediate IT vulnerabilities.
  • Act as the primary IT contact and escalation point for the existing IT helpdesk team, providing reliable and responsive support.
  • Document IT policies, troubleshooting guides, and standards to enable consistency and transparency.
  • Ensure predictable availability and responsive customer service for employees across time zones.

Benefits

  • Market-benched salary
  • Equity
  • Comprehensive health benefits
  • Flexible paid time off
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