IT Tech Support Specialist

Uniti
Dalton, GA
Job Description
Uniti is seeking a customer-focused IT Technical Support Specialist to deliver exceptional support to internal teams. The role involves troubleshooting and resolving technical issues, managing software installation and configuration, and providing outstanding customer service.

Requirements

  • Resolve internal customer computer issues
  • Manage software installation, configuration, and removal
  • Troubleshoot and resolve technical issues
  • Work from IT ticketing system independently
  • Document steps taken for resolutions
  • Communicate complex technical issues to non-technical customers
  • Provide outstanding customer service

Benefits

  • Medical, Dental, Vision Insurance Plans
  • 401K Plan
  • Health & Flexible Savings Account
  • Life and AD&D, Spousal Life, Child Life Insurance Plans
  • Educational Assistance Plan
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