IT Tech Support Supervisor / IT Technician

Massanutten Resort
Any Location, VA
Job Description
This role manages IT support incidents and requests, assigns tasks, and verifies assignments are completed in a timely, efficient, and thorough manner. Ensures issues and resolutions are documented to maintain the internal knowledgebase, and that future issues are resolved per SLA guidelines. The role also acts as a level 2 escalation point for IT support issues, performs troubleshooting, installation, and maintenance of computer and peripheral hardware and software, and manages computer system lifecycles.

Requirements

  • Perform duties with patience and professionalism, and a strong customer-service mindset
  • Strong troubleshooting skills with attention to detail and problem resolution ownership
  • Advanced PC knowledge, including componentry, interfaces, and peripherals, such as printers, scanners, etc.
  • Advanced knowledge of Windows operating systems and Microsoft Office applications
  • Knowledge of Windows networks, domain structure, and Active Directory environment
  • Knowledge of Office 365 including, but not limited to, Azure, Exchange, and Administration
  • 2-4 years of prior experience in a technical support role
  • 1-3 years in a supervisory role
  • CompTIA A+ Certification or equivalent (must be obtained within 1 year if not already possessed)

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Health insurance
  • Dental insurance
  • Vision insurance
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