Role OverviewPacific Office Automation's Technical Account Managers (TAMs) are responsible for managing an assigned portfolio of clients and serving as both a technical and consultative resource within our Managed IT Services division. TAMs work closely with internal teams—Sales Engineers, Helpdesk, Onboarding, and Project Delivery—to ensure clients effectively leverage, maintain, and evolve their IT environments.
What You Will Do
The IT Technical Account Manager will act as a trusted advisor, aligning technology with business goals, driving IT strategy, and ensuring high levels of client satisfaction through proactive communication, planning, and relationship management.
Why It Might Be a Fit
The ideal candidate will have a high level of emotional intelligence (EQ) and professional maturity, enabling them to build and maintain strong client relationships. They will be adept at strategic thinking, guiding business leaders through complex IT decisions, and reframing challenges into actionable solutions.
Requirements
- 5+ years of experience in Technical Account Management, vCIO, IT Director, or Senior IT Consultant
- Proven experience with IT budgeting, strategic planning, and technology roadmap development
- Experience presenting to C-level executives and conducting Technical Business Reviews (TBRs)
- Strong understanding of ROI analysis and cost-benefit justification for IT investments
- Ability to translate complex technical concepts into business language
- Deep knowledge of cloud and infrastructure technologies, including modern network, security, and collaboration platforms
- Strong aptitude for customer service and client retention
- Excellent verbal, written, and analytical communication skills
- Highly organized with the ability to manage multiple priorities effectively
- Ability to remain composed and focused under pressure while managing client escalations
- Collaborative mindset with the ability to work cross-functionally with technical and non-technical teams
Benefits
- Medical, Dental, Vision, and Life Insurance
- 401(k) with company match
- Paid Time Off (Vacation, Sick Leave, Holidays)
- Monthly Car Allowance
- FSA/HSA Programs
- Company events, recognition trips, and a collaborative team environment
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