Role OverviewAs an IT Technical Expert, you will be the on-the-ground technical and functional point of contact for Elastic, Salomon's B2B platform, supporting North America Sales Operations and Customer Service teams.
What You Will Do
Your main responsibilities will include user support, identifying and resolving technical and functional issues, escalating complex issues, and contributing to the analysis of performance indicators.
Why It Might Be a Fit
You are a strong match for this role if you bring 3-5 years of experience as a developer or in a technical/functional support role, a genuine functional appetite, and experience with Node.js, AWS, and Next.js.
Requirements
- 3-5 years of experience as a developer or in a technical/functional support role
- Experience with Node.js, AWS (Lambda, Serverless) and Next.js
- Solid grasp of microservices architecture, event-driven design and agile/DevOps ways of working
- Comfort working with data integrations across CRM, PIM/DAM and ERP (SAP) systems
- A resourceful, solution-oriented mindset with strong debugging and troubleshooting skills
- Genuine interest in using AI tools day-to-day, without needing to be an AI expert
- Strong autonomy and sense of priorities, and comfort working with a manager based remotely in France
- Strong written and verbal communication skills; fluent English required, French is a plus
Benefits
- Hybrid work schedule
- A generous PTO policy, plus 15 paid annual holidays and 3 floating holidays
- Half-day Fridays for 5 months of the year
- An exceptional employee discount on all our products and sister brands
- Healthy Lifestyle Benefit designed to support your well-being and active lifestyle
- Opportunities to engage in the community and with industry partners
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