Role OverviewThis role involves maintaining the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT work order system. The IT Technical Support - Tier 1 will be responsible for the administration and internal support of the Company’s PCs, laptops, mobile devices, printers, servers, and related IT equipment.
What You Will Do
Provide work order system support, resolve problems, monitor and respond to requests, modify configurations, and document internal procedures. Assist with onboarding of new users, install and test new workstations, and maintain inventory of equipment and software.
Why It Might Be a Fit
The ideal candidate will have a Bachelor’s Degree in Information Systems, Business, Communications, or a related field, and two years of relevant technical experience. The candidate should be able to provide technical assistance and support for incoming work orders and computer systems, software, and hardware issues.
Requirements
- Bachelor’s Degree in Information Systems, Business, Communications, or a related field
- Two years of relevant technical experience
Benefits
- Competitive compensation plans with incentive opportunities
- Full benefits package including medical, dental, vision, life, disability, All State, Pre-Paid Legal, and 401(k) with company match
- Paid vacation
- Paid holidays
- Childbearing and parental leave
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