Role OverviewWe are seeking an early-career IT professional to join our supportive and passionate team as an IT Technical Support Analyst II. The successful candidate will provide timely and professional technical support to end-users via phone, email, chat or in-person, utilizing Help Desk tickets to track performance within established SLA’s.
What You Will Do
The IT Technical Support Analyst II will assist users with hardware and software issues, troubleshoot problems to resolution, and collaborate with users and stakeholders to gather requirements and specifications for hardware, software, and system functionalities.
Why It Might Be a Fit
This role is ideal for an early-career IT professional looking to join a supportive team and contribute to the overall functionality of the organization’s technology infrastructure.
Requirements
- Education: Associate degree in Information Technology, Computer Science or related field, or an equivalent combination of education and experience.
- Experience: 7 or more years of experience supporting information technology services
- Basic networking understanding.
- Familiarity with cloud computing.
- Exposure to Cyber Security Best Practices.
- Excellent written and oral communication skills.
- Analytical and problem-solving skills to diagnose and resolve basic technical problems on desktop/laptop/mobile devices.
- Ability to think critically and adapt to changing situations.
- Ability to work collaboratively in a team environment.
- Strong skills in Microsoft applications, especially Word, Excel, Outlook
- Strong self-motivation with the ability to work independently.
- Flexibility to work overtime and weekends as requested and needed.
- Dependable transportation and valid driver’s license and insurance.
- Able to pass a background check/drug test/driving record check.
- Authorized to work in the United States
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
- Learning budget
- Parental leave
- Wellness program
- Visa sponsorship available
- Relocation assistance
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