IT Technical Support (Tier 2) - Bilingual (English/Korean)

Woongjin, INC.
Plano, TX
Job Description
We are seeking a highly skilled IT Technical Support professional to join our team as a Tier 2 support specialist. As a key member of our team, you will provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • 5+ years of hands-on experience in an IT support role in an enterprise environment
  • Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP)
  • Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications
  • Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc.)

Benefits

  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • 401(k)
  • Paid Sick hours
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