Role OverviewThe IT Technician serves as a primary point of contact for end-user technology support across Damian Family Care Centers, Inc. The position is responsible for providing timely, professional, and effective technical assistance to employees, supporting the reliable operation of computer hardware, software, network-connected devices, Electronic Health Record (EHR) technology, and other organizational systems.
What You Will Do
Serve as a primary point of contact for employee technology questions, incidents, and service requests. Provide technical support in person, by telephone, email, remote-access tools, ticketing systems, and other approved methods. Troubleshoot and resolve hardware, software, connectivity, printing, peripheral, and end-user technology issues.
Why It Might Be a Fit
The ideal candidate will have experience providing technical support within a healthcare organization, FQHC, or similar environment, and experience supporting Electronic Health Record (EHR) systems.
Requirements
- Associate degree in Computer Science, Information Technology, Information Systems, or a related field
- CompTIA A+ certification or comparable industry certification
- 2+ years of experience providing technical support, desktop support, systems maintenance, network support, or similar IT services
- Experience installing, configuring, and troubleshooting computer hardware and software
- Experience providing technical support within a healthcare organization, FQHC, or similar environment
- Experience supporting Electronic Health Record (EHR) systems
- Experience with Microsoft 365 and remote-support/ticketing platforms
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
- Paid holidays
- Life insurance
- Disability insurance
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