IT User Support Specialist II

TIAA
Charlotte, NC
Job Description
CTO-WXPS-Tech Support Services is seeking an IT User Support Specialist to join the Laptop Refresh team. This position will provide TIAA staff with new laptops replacing end of life laptops using technical, analytical, and customer experience talent.

Requirements

  • Independently manage multiple daily work priorities around scheduled appointments
  • Adheres to Desktop and End User Computing processes, procedures, policies, and job aids
  • Provides customer training and knowledge documentation.
  • Deploys new hardware to end-users including backup and transfer of end-user data and files from old PC to new PC
  • Provides a high level customer experience at all levels of the organization, while meeting weekly build and deployment targets in dynamic, complex environment

Benefits

  • Superior retirement program
  • Highly competitive health, wellness and work life offerings
  • Incentive program linked to performance
  • 401k Matching
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