Role OverviewLeads the day-to-day technical support to employees for a range of hardware and software related systems, trains, delegates, and reviews the work of lower level IT User Support Specialists, and handles escalated issues.
What You Will Do
Monitor lower level IT User Support Specialists, solve escalated issues, confer with end users, install/remove/configure hardware and software, and ensure plans are in place for responding to service outages.
Why It Might Be a Fit
Requires 3 years of professional experience, basic knowledge of operating systems, networks, applications, and hardware, and strong communication and interpersonal skills.
Requirements
- 3 years of professional experience
- Basic knowledge and understanding of operating systems, networks, applications, and hardware
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