ITIL Process Coordinator

Sinclair Broadcast Group
Any Location, MD
Job Description
Sinclair Broadcast Group is seeking an ITIL Process Coordinator who will primarily be responsible for executing tasks and ensuring adherence to ITIL policies and procedures. The incumbent will focus on delivering the business value of an assigned ITIL process area, overseeing practice governance, performance, maintenance, and communications.

Requirements

  • Coordinate, manage, and track all tasks associated with assigned practice
  • Review and recommend updates to practice policies and procedures
  • Monitor and track practice metrics based on identified KPIs and reports
  • Coordinate meetings with Project Managers, Business Partners, and business leaders / owners
  • Ensure comprehensive support structure in the project close-out structure
  • Provide support for other processes that are closely integrated with assigned practices
  • Define and deliver training requirements and non-functional requirements against service acceptance criteria
  • Participate in end-to-end stakeholder groups to improve efficiency of future deliveries and processes
  • Promote continuous improvement for assigned practices
  • Assist with Problem Management/RCA remediation reporting

Benefits

  • Participation in a retirement plan
  • Life and disability insurance
  • Health, dental, and vision plans
  • Flexible spending accounts
  • 15 paid vacation days
  • 2 paid personal days
  • 9 paid holidays
  • 40 hours of paid sick leave
  • Parental leave
  • Employee stock purchase plan
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