ITMS System Support Specialist - Tier 2

New Era Technology
Upper Merion Township, PA
Job Description
Join New Era Technology, a global company with a team-oriented culture, where you'll work alongside industry-certified experts and enjoy competitive benefits. This ITMS Support Specialist - Tier 2 position offers full benefits, medical, dental, vision, 401K match, 7 company holidays, and generous PTO.

Requirements

  • Customer Satisfaction through the delivery of world-class Support Services
  • Optimizing productivity while assigned to customer tickets or projects
  • Problem-solving and resolution of network issues and escalating where appropriate
  • Ticket Quality Control and Ticket Management
  • Customer Service including phone, video, and email communication

Benefits

  • Full Benefits
  • Medical
  • Dental
  • Vision
  • 401K match
  • 7 company holidays + generous PTO
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