Role OverviewThe ITSM Platform Engineer II serves as the primary technical escalation point for ITSM Analysts, resolving complex platforms, integration, and data issues. This role translates requirements into scalable technical solutions while balancing platform standards, operational needs, and long-term architecture.
What You Will Do
Diagnose and resolve platform issues, design and configure ITSM workflows, and develop and maintain integrations between Halo ITSM, Jira, and other enterprise systems.
Why It Might Be a Fit
The ideal candidate will have strong technical depth, systems thinking, and the ability to work independently within established governance and architectural guidance.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent education and experience
- 3+ years of experience supporting ITSM platforms, enterprise SaaS applications, or service management tooling
- ITIL Foundation certification or demonstrated applied ITIL knowledge
Benefits
- health
- dental
- vision care
- 401k
- wellness initiatives
- life insurance
- paid time off
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