IVR/Chatbot Developer, Digital CX

Requirements

• Participate in application development and enhancements for Genesys contact center.
• Perform customization and integration of Genesys solutions to meet business needs.
• Create technical documentation and user guides for Genesys solutions.
• Conduct performance tuning and optimization of Genesys configuration.
• Design and implement conversational interfaces for various applications.
• Collaborate with UX/UI designers to enhance chatbot user experience.
• Bot integrations with various platforms and backend systems.
• Continuously improve chatbot understanding and responses based on user feedback.
• Stay updated with the latest trends in conversational AI and machine learning.
• Optimize chatbot performance for speed and responsiveness.
• Address and rectify any issues or bugs in the chatbot's /IVR functioning.
• Participate in code reviews and ensure best practices are followed.