Role OverviewThe Java + Mainframe Support Lead will oversee multi-tier support teams and drive operational maturity. The role requires hands-on experience with Mainframe and Open Systems, as well as strong customer relationship management skills. The ideal candidate will have a proven track record of managing customer relationships and driving left-shift/knowledge transfer programs.
What You Will Do
The Java + Mainframe Support Lead will be responsible for managing customer relationships, driving left-shift/knowledge transfer programs, and overseeing multi-tier support teams. The role requires hands-on experience with Mainframe and Open Systems, as well as strong technical skills in batch scheduling, monitoring, and automation.
Why It Might Be a Fit
The ideal candidate will have a strong track record of managing customer relationships, driving operational maturity, and overseeing multi-tier support teams. The role requires a proven ability to work with both Mainframe and Open Systems, as well as experience with ITSM platforms and monitoring tools.
Requirements
- 10+ years of progressive experience in IT application support/production operations
- Minimum 5 years in a leadership or managerial role overseeing multi-tier support teams
- Hands-on experience with both Mainframe (CA7, Autosys, JCL, COBOL ecosystem) and Open Systems (Java, middleware, distributed platforms)
- Strong track record of managing customer relationships at a senior level in financial services or similarly regulated industries
- Experience driving left-shift/knowledge transfer programs across large application portfolios
Benefits
- Full range of medical and dental benefits options
- Disability insurance
- Paid time off (inclusive of sick leave)
- Other paid and unpaid leave options
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