Jira ITSM Help Desk II

ITC WORLDWIDE
West Palm Beach, FL
Job Description
JIRA IT Help Desk Lead to oversee our information technology help desk and incoming tickets, ensuring smooth and effective technology operations.

Requirements

  • Experience leading teams of technical IT staff
  • Knowledge of call tracking and problem management software applications such as Jira Service Management Cloud
  • Knowledge of IT hardware and software troubleshooting
  • Knowledge of End user hardware software and operating systems
  • Knowledge of industry standards surrounding help desk reporting
  • Ability to analyze data and communicate metrics related to help desk
  • Ability to communicate effectively in written and oral communications
  • Ability to manage time and effectively delegate tickets based on priorities
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