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Journeyman Enterprise Service Desk Technician
Mantech
Any Location, FL
Category
Information Technology
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Job Description
Join MANTECH as a motivated, career and customer-oriented Enterprise Service Desk Technician to provide advanced technical support to end users, resolve complex hardware, software, and network issues, and contribute to the development and maintenance of knowledgebase articles and training materials.
Requirements
Minimum of 3 years of relevant Enterprise Service Desk Technician experience
Bachelor's degree in Information Technology, or related technical field
Proven experience in troubleshooting and resolving hardware (desktops, laptops, peripherals), software (Windows OS, Office 365, common applications), and network (basic connectivity) issues
Working knowledge of Active Directory for user account management
Experience with ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk) for incident and service request management
Familiarity with remote desktop support tools (e.g., TeamViewer, Remote Desktop, AnyDesk)
Basic understanding of network protocols (TCP/IP, DNS, DHCP)
Experience working within SLA guidelines
Benefits
401k Matching
Generous Paid Time Off
Retirement Plan
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