Journeyman Management Analyst

Vintun LLC is seeking an ITIL v3 Expert or ITIL 4 MP to help our client achieve effectiveness and efficiency in the delivery and support of IT services. The candidate will support the implementation and maturation of ITIL processes through documentation of processes, procedures, and work instructions.

What You Will Do

Support process owners, process managers, service owners, and service managers with meeting support, documentation, collaboration, and continuous improvement initiatives. Supports includes metrics analysis, workflow analysis, and suggested improvements based on findings, and alignment with ITIL and industry best practices.

Why It Might Be a Fit

Qualified candidates are expected to provide recommendations to implement enhancements while maintaining current Service Operations levels. Candidates should have experience with ITIL-based Information Technology Service Management (ITSM) knowledge and expertise to federal government customers and stakeholders in support of their service management environment.

Requirements

• Demonstrated knowledge and experience working with information technology process managers and service owners.
• Experience supporting the U.S. Marine Corps is preferable.
• Demonstrated experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders.
• Demonstrated ability to prioritize projects and efforts with minimum guidance.
• ITIL v3 Expert or ITIL 4 MP certification is required.
• PMP certification is a plus.
• Excellent Microsoft Office skills including Word, PowerPoint, Excel, and Visio.
• BS or BA degree in a Business Management, IT, or other relevant discipline from an accredited college/university.
• A Master’s degree in an IT discipline is preferable.
• Minimum of 10 years of experience in ITSM environments.
• Experience creating records and running reports in an ITSM tool is a must.
• BMC Remedy experience is preferable.
• 5 Years of related experience may be substituted for the BS or BA degree requirement.

Benefits

• Highly competitive benefits package
• USD $70,000.00 - USD $130,000.00 /Yr.
• Possible benefits include health insurance, paid time off, retirement plan, and other benefits