Junior Amazon Connect Engineer

Miratech
Any Location, IN
Category Engineering
Remote
Job Description
Miratech is a global IT services and consulting company seeking an experienced Amazon Connect Engineer to design, build, and optimize advanced contact center solutions on AWS.

Requirements

  • 2+ years of hands-on experience designing and building Amazon Connect contact flows with DynamoDB, Lambda, and Lex Bots.
  • Proven expertise in Amazon Connect, including portal widget integration, CRM integration, chatbot development, email, and SMS solutions.
  • Strong experience in call routing design (routing profiles, queues, callbacks, emergency messaging, and dynamic business hours/holiday routing).
  • Skilled in building AWS Lambda-based custom logic for enhancing contact center operations.
  • Proficiency in Python, Node.js, or Java with AWS Lambda API integration.
  • Familiarity with version control tools (GIT, GitHub, TFS).
  • Experience with CI/CD tools such as Terraform, CloudFormation, or GoCD.
  • Strong problem-solving, debugging, and troubleshooting abilities.
  • Excellent communication and collaboration skills with cross-functional teams and stakeholders.

Benefits

  • Competitive Pay and Benefits
  • Work From Anywhere Culture
  • Growth Mindset
  • Global Impact
  • Welcoming Multicultural Environment
  • Social Sustainability Values
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