Junior Analyst, Operations Support

Support the North American Operation Support team by developing, interpreting, and implementing analytical tools and processes to understand their impact and results to drive continuous improvement. The Jr. Analyst, Ops Support is responsible for report writing within SQL and Microsoft Access, ensuring quality control on support tools, and implementing third-party technology solutions to assist with process efficiencies.

What You Will Do

Perform tasks such as report writing, testing, and collaborating with users to identify problem areas, implementing third-party technology solutions, and supporting the development of tools and processes for various needs throughout the company.

Why It Might Be a Fit

The ideal candidate will be flexible, able to pay excellent attention to detail, and work under pressure during periods of peak work volume. They will have strong knowledge of MS Excel, Access, PowerPoint, and Word, and be able to learn and work with new technology.

Requirements

• Must be flexible, able to pay excellent attention to detail and work under pressure during periods of peak work volume.
• Strong knowledge of MS Excel, Access, PowerPoint, and Word.
• Ability to learn and work with new technology.
• Strong knowledge of programming languages such as VBA.
• Strong critical thinking and problem-solving skills.
• Strong time management, organization, communication, and presentation skills.
• Consistently meet documented deadlines and objectives.
• Ability to multitask and prioritize work.
• Effective written and verbal communication skills.
• Ability to work independently or in a team setting, in a fast-paced environment.
• Must be mentally and emotionally capable of handling high stress environment.
• Ability to read and interpret complex business and/or technical documents.
• Ability to write comprehensive reports and detailed business correspondence.
• Ability to work with groups of people such as other departments and communicate known concepts.

Benefits

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program