Junior Customer Success Manager

We are looking for a Customer Success Manager to join our team in Mexico City and help our clients maximize the value of goFLUENT’s digital learning solutions. As a Customer Success Manager, you will act as a trusted partner to our clients, helping them drive learner engagement, achieve their training objectives, and build long-term success with goFLUENT.

What You Will Do

Build strong client relationships, lead successful onboarding, drive client engagement, manage client success, identify growth opportunities, and champion the learner experience.

Why It Might Be a Fit

You’ll love this role if you’re client-focused, proactive, analytical, and enjoy working in a fast-paced international environment.

Requirements

• Fluent Spanish and intermediate English (written and spoken)
• Previous experience in Customer Success, Account Management, Client Services, Consulting, or a similar client-facing role
• Strong communication and relationship-building skills
• Customer-oriented mindset with a genuine interest in understanding and solving client needs
• Strong organizational and follow-up skills, with the ability to manage multiple clients and priorities
• Analytical mindset and ability to use data and insights to identify opportunities and challenges
• Proactive, solution-oriented, and comfortable working in a fast-paced environment
• Strong teamwork and collaboration skills
• Experience in B2B, SaaS, e-learning, training, HR solutions, or technology is a plus

Benefits

• Dynamic, startup-like experience within the stability of a fast-growing, 26-year-old Swiss-based company
• International and collaborative environment, working with teams and clients across the globe
• Opportunities to learn from leaders and experts in the learning, language, and technology industries
• Comprehensive onboarding and mentoring program to help you succeed in your role
• Access to goFLUENT’s world-class language learning platform, with the opportunity to learn one of our 50+ business languages
• Opportunities to collaborate and connect with colleagues across our 20+ offices worldwide
• Team-building activities and opportunities to build strong relationships across the organization
• Life at goFLUENT Mexico 🇲🇽