Role OverviewThis entry-level role combines basic support for VLCM's internal users with the initial triage of inbound customer service requests. Working under the direction of VLCM's technical lead and other experienced resources, the Junior Service Technician will gather information, route requests, complete documented support tasks, and assist customers with basic technical issues.
What You Will Do
Ticket intake and customer coordination, internal and entry-level technical support, assist customers with basic issues, escalate issues that require additional experience, assist and shadow senior technicians on internal work and customer projects.
Why It Might Be a Fit
A strong customer service mindset, an interest in technology, basic familiarity with computers, Windows, Microsoft 365, common business software, and networking concepts, strong organization, attention to detail, and the ability to manage several requests without losing track of follow-up.
Requirements
- High school diploma or equivalent
- Zero to one year of professional IT experience
- Customer service, internship, lab, or personal technical experience is welcome
- Entry-level certifications such as CompTIA A+ are helpful but not required
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