Role OverviewThe Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs, ensuring that customers' equipment always operates efficiently. The FSR is responsible for troubleshooting, repairing, installing, upgrading, and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines.
What You Will Do
Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines. Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls.
Why It Might Be a Fit
Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills. Contributes to or conducts the maintenance and improvement of internal tools, equipment, processes, and data repositories.
Requirements
- High level of professional communication with team, customers, management, sales, and other technical support
- Ability to assess and prioritize the urgency of customer requests and follow-through to completion
- Effective territory management and expense control
- Strong written, verbal, and interpersonal communication skills
- Ability to diagnose and resolve difficult customer issues
- Ability to determine priorities of tasks and actions and schedule measures accordingly
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Retirement plan
- Paid time off
- Holidays
]]>