Key Account Manager

The Key Account Manager is responsible for handling the most important client accounts in a company. They will build and maintain a strong relationship with the client, anticipate their needs, and work within the company to ensure deadlines are met. The Key Account Manager will also bring in new business from existing clients or contacts and develop new relationships with potential clients.

What You Will Do

Developing a solid and trusting relationship between major key clients and company, resolving key client issues and complaints, developing a complete understanding of key account needs, anticipating key account changes and improvements, managing communications between key clients and internal teams, assisting and coordinating account team assigned to each client, strategic planning to improve client results, assisting in negotiating contracts with clients and establishing timelines of performance, collaborating with sales team to maximize profit by up-selling or cross-selling, planning and presenting reports on account progress, goals, and quarterly initiatives.

Why It Might Be a Fit

The ideal candidate will have excellent verbal and written communication skills, be a listener, a presenter, and a people-person, with the ability to analyze data and sales statistics and translate results into better solutions. They will also have strong negotiation skills and a proven track record of delivering client solutions and meeting sales goals.

Requirements

• Bachelor's degree in marketing, business administration, sales, or relevant field
• Four to five years' previous work experience in sales, management, key account management, or relevant experience
• Excellent verbal and written communication skills
• Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills
• Able to analyze data and sales statistics and translate results into better solutions
• Strong negotiation skills, with ability to follow-through on client contracts
• Proven results of delivering client solutions and meeting sales goals

Benefits

• Equal Employment Opportunity
• Full-time employment