Role OverviewThe Key Account Specialist will be responsible for a multitude of global operational duties including quoting, tracking & tracing, vendor/agent relations, problem resolution, and high-level customer service. Special expertise and experience in international air operations, QMS compliance, ocean service liaison and report generation.
What You Will Do
Act as the primary contact for designated customers and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction. Track and trace shipments on a daily basis, and maintain notes and correct status codes in AIT’s systems for all shipments assigned.
Why It Might Be a Fit
The ideal candidate will have 3-5 years of experience, an associate's degree or equivalent, and experience in international operations. Proficiency with Microsoft Suite and CargoWise computer system is preferred.
Requirements
- 3-5 years experience
- Associates' Degree or equivalent
- Experience in international operations
- Freight forwarding experience
- Proficiency with Microsoft Suite
- Experience with CargoWise computer system
Benefits
- Medical
- Prescription
- Health Savings Account
- Flexible Spending Accounts
- Dental
- Vision
- Life
- AD&D
- Disability
- Supplemental Health
- Employee Support
- Paid Parental Leave
- Pet Insurance
- 401(k)
- Tuition Reimbursement
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