Key Account Support Specialist

As a Key Account Support Specialist, you will play a pivotal role in driving client success. You will work closely with Key Account Managers to manage client business planning, forecasting, annual reviews, and joint business planning. You will leverage insights to develop category review presentations and promotional planning. You will also actively manage and develop strategic annual plans for clients.

What You Will Do

Your primary responsibilities will include directing client annual review process to customers, analyzing data to identify trends and recommend opportunities for improvement, and developing and conducting negotiations to maximize profitability and maintain positive relationships.

Why It Might Be a Fit

You will be the expert within client systems and platforms, leading all issue resolution activities with client systems, identifying overspend and/or spending shortfalls, and working with relevant KAMs to resolve, using insights and data to recommend improvements.

Requirements

• Bachelor's Degree or equivalent experience
• 1-3+ Years of experience with grocery operations, including promotional planning activities, systems experience preferred
• Strong presentation skills
• Excellent interpersonal and organizational skills
• Working knowledge of syndicated data
• Proficiency in Microsoft Excel
• Intermediate or advanced computer skills
• Strong written communication and verbal communication skills
• Conflict management skills
• Demonstrated ability to provide cross-functional leadership
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Flexible and adaptable, able to change and alter according to changes in projects or business environment
• Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines

Benefits

• Competitive hourly rate ($20.30-$26.44/hour)
• Opportunity to work with a leading sales and marketing agency
• Chance to develop and implement effective strategies for clients to meet business objectives
• Collaborative work environment with cross-functional teams