Kids Club Assistant Manager

Nemacolin
Wharton Township, PA
Category Human Resources
Job Description
The Kids Club Assistant Manager oversees the entire Kids Club operation, providing a fun and safe environment for guests, members, and associate children. The role delivers Nemacolin standard of service, formulates an environment that increases associate morale, and promotes team spirit. The assistant manager is responsible for creating, enhancing, and implementing Kids Club activities and special event programs, analyzing departmental budget and P&L, and enforcing all department policies and procedures.

Requirements

  • Oversee the creation, enhancement, and implementation of Kids Club activities and special event programs
  • Formulate an environment that increases Kids Club associate morale, motivation, and promote team spirit
  • Analyze departmental budget and P&L with guidance of Activities leadership to attain department financial goals
  • Enforce all department policy and procedures
  • Attend resort leadership and internal department meetings
  • Perform daily staff Huddles conveying pertinent department specific information as well as general resort knowledge and current events
  • Responsible for department scheduling and monitoring of labor usage to maximize department financial success
  • Provide feedback, coaching, and disciplinary action for Kids Club associates with the guidance of Activities leadership
  • Prepare supervisory reports for accidents and remain updated on emergency/safety procedures
  • Assist in the recruitment and retention of all Kids Club staffing
  • Prepare and update kids club brochures
  • Coordinate training for Kids Club Department CPR and First Aid Responsible and all other applicable certifications required by the state of Pennsylvania
  • Responsible for the overall cleanliness and upkeep of Kids Club facilities to meet appropriate safety standards
  • Responsible for canceling or shutting down various equipment and activities/events when weather or other conditions pose a safety hazard to participants
  • Assist in the proposal, design, order, and distribution of marketing material for the department’s activities and events
  • Responsible for interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems
  • Deliver internal and external guest service the Nemacolin way
  • Responsible for actively building and retaining parent/child relations and acts as a mentor to Kids Club associates to provide superior guest service and guidance
  • Oversee inventory and protection of department supplies, equipment, and digital assets
  • Communicate all needs of the department, placing orders within guidelines to ensure timely procurement of necessary items
  • Provides feedback for Kids Club associates and ensures accountability
  • Plans and coordinates quarterly department meetings with the guidance of Activities leadership
  • Research, and follows-up on incoming issues or concerns addressed to the Kids Club staff or Activities Department
  • Assists in the appropriate course of action, or response
  • Ability to communicate effectively and professionally with external contacts, vendors, and all levels of associates

Benefits

  • Competitive compensation
  • 401(k) program
  • Medical, dental, and vision coverage
  • Paid time off
  • Educational and career advancement support
  • Savings across resort dining, retail, spa, and activities
  • Discounted associate meals, dry cleaning, and uniform services
  • Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
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