Knowledge Manager

Link Solutions, Inc.
Any Location, MD
Job Description
Link Solutions, Inc. is seeking a Knowledge Manager to join their team at Aberdeen Proving Ground, MD. The Knowledge Manager will play a critical role in driving knowledge-sharing initiatives and developing scalable information practices to ensure personnel have timely access to documentation, standards, and technical guidance.

Requirements

  • Oversee the development, organization, and maintenance of knowledge assets, including documentation, SOPs, troubleshooting guides, and best practices.
  • Implement and manage knowledge management (KM) processes using existing enterprise tools and systems.
  • Facilitate the continuous capture and refinement of technical insights from IT teams and engineering personnel.
  • Enhance self-service support resources by improving article quality, searchability, and usability.
  • Collaborate with IT teams, analysts, and engineers to ensure the knowledge base aligns with evolving support needs and technical standards.
  • Promote knowledge sharing across teams to reduce resolution time and improve service delivery consistency.
  • Support documentation governance, version control, and compliance with ARL and DoD KM policies.
  • Provide reporting on content usage, knowledge base performance, and continuous improvement initiatives.
  • Participate in IT and telecom project teams, contributing to engineering documentation reviews and ensuring KM alignment with project goals.

Benefits

  • Paid holidays
  • Paid time off
  • Medical
  • Dental
  • Vision
  • Company-paid long and short-term disability
  • Life insurance
  • Referral bonuses
  • Relocation incentive program
  • Certification reimbursement program
  • Retirement
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