L2 Tech Support

5 Star Recruitment
Any Location, NY
Category Customer Service
Job Description
Provide break/fix support for desktops, laptops, and peripherals, and provide 2nd line technical support, incident & problem management through effective management of Service Desk Tool.

Requirements

  • 7+ years of experience in Desktop Management - Infrastructure Services (IS)
  • Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications
  • Excellent understanding of Windows 10/11 OS, Android OS, Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations
  • Good understanding of O365 and related support activities
  • Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall
  • Experience of working within SLAs and ITIL processes
  • Effective written and verbal communication skills
  • Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors
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