Lake House Host

Spire Hospitality
Any Location, NY
Category Customer Service
Job Description
Support operations of the Lake House property, ensure exceptional guest experience, and perform tasks such as guest relations, property inspections, and public area upkeep.

Requirements

  • Welcome Lake House guests in a friendly, professional manner
  • Clearly communicate facilities, amenities, and offerings
  • Respond promptly to guest inquiries and resolve concerns
  • Assist with guest reservations and ensure accuracy in booking processes
  • Perform regular checks of guest rooms and public spaces for cleanliness and maintenance
  • Report issues to the appropriate departments and follow up to ensure resolution
  • Assist housekeeping and maintenance teams to maintain a guest-ready environment
  • Communicate effectively with other departments to ensure seamless service
  • Follow guidance from the Lake House Supervisor to uphold property standards
  • Assist in setting up and executing special programs or events at the Lake House
  • Provide support to ensure events run smoothly and meet guest expectations

Benefits

  • Medical
  • Dental
  • Vision
  • Telemedicine
  • Pet discount program
  • Identity theft protection
  • Pre-paid legal support
  • Flexible spending accounts
  • Matched 401K
  • Life
  • Critical accidental or illness
  • Short- & long-term disability
  • Paid time off
  • Wellness programs
  • Hotel discounts
]]>