Role OverviewAs a Laotian-English Bilingual Healthcare Customer Service Representative, you'll support consumers by engaging thoughtfully and helping resolve questions related to their healthcare benefit needs. You'll be part of bringing humanity to business. You'll work remotely from your home in California and be part of a global team of curious lifelong learners guided by our company values.
What You Will Do
Answer incoming calls from customers, engage thoughtfully with customers to understand their needs, conduct research across multiple systems to resolve questions, provide clear, accurate information to help consumers navigate healthcare options, and manage a high volume of interactions while maintaining quality and professionalism.
Why It Might Be a Fit
You'll be supported in your career and professional development, have full, engaging days spent supporting meaningful consumer interactions, and be part of an inclusive, community-minded culture where giving back is encouraged.
Requirements
- At least 6 months of customer service experience
- Bilingual in English and Laotian
- High school diploma or equivalent
- Strong empathy, patience, and attentiveness to customer's needs
- Comfort working with computer systems and Windows based applications
- A distraction-free, designated home workspace
- A secure, high-speed wired internet connection (minimum 25 mbps)
Benefits
- PTO
- tuition reimbursement
- health and wellness incentives
]]>