Role OverviewThe LCS Customer Care Project Manager - Key Account will be responsible for ensuring compliance with Krones and customer safety standards, serving as the primary customer contact for aftermarket services, projects, and related activities, and leading technical project discussions and applying quality gates to drive customer satisfaction.
What You Will Do
The successful candidate will manage project budgets, schedules, and execution, coordinate cross-functional stakeholders throughout the project lifecycle, lead projects from quotation through installation, commissioning, and customer acceptance, and manage claims, change requests, and final payment collection.
Why It Might Be a Fit
The ideal candidate will be self-motivated, results-driven, and highly accountable, with excellent written and verbal communication skills, a strong customer focus, and a willingness to travel extensively and maintain a strong customer presence.
Requirements
- 10+ years of experience in beverage, bottling, packaging, field service, or aftermarket project management
- Strong knowledge of bottling and packaging lines, production equipment, and manufacturing systems
- Ability to identify customer needs and develop effective technical solutions
- Project management experience, including managing project budgets, schedules, and execution
Benefits
- Salary range: $100,000 - $115,000
- Performance-based bonus opportunities
- Comprehensive benefits package including medical, dental, vision, life insurance, disability coverage, FSA options, EAP, paid time off, paid holidays, and retirement plan participation based on eligibility
- 401(k) program
- Generous health/dental/vision package
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