Role OverviewThe Lead Administrator L1 (Contract) will resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyze system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.
What You Will Do
The main day-to-day responsibilities include triaging and resolution of tickets, SLA monitoring, performance tuning and optimization, system improvements, handling disaster recovery, and reporting and stakeholder engagement.
Why It Might Be a Fit
The ideal candidate will have 5-8 years of experience in network data administration, with a strong focus on advanced troubleshooting, root cause analysis, and collaboration with technical teams.
Requirements
- 5-8 years of experience in network data administration
Benefits
- medical and dental benefits options
- disability insurance
- paid time off (inclusive of sick leave)
- other paid and unpaid leave options
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