Role OverviewAs a Lead Barista, you will be responsible for ensuring service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase and preparation. You will also be responsible for supervising and directing department personnel to ensure quality customer service.
What You Will Do
Increase sales through effective marketing and merchandising of products, assist in supervision and direction of department personnel, delegate job assignments and responsibilities, and maintain customer service area and equipment in a clean and appealing manner.
Why It Might Be a Fit
You will be able to demonstrate Customer 1st Behavior, prepare a variety of customer beverage orders, and perform cleaning tasks in accordance with cleaning standards. You will also be able to effectively communicate with customers and associates, and work cooperatively in a high-paced and sometimes stressful environment.
Requirements
- Ability to work cooperatively in a high-paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
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