Lead Barista

As a Lead Barista, you will be responsible for ensuring service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase and preparation. You will also be responsible for supervising and directing department personnel to ensure quality customer service.

What You Will Do

Your responsibilities will include increasing sales through effective marketing and merchandising of products, ordering and maintaining stock and supplies, and monitoring code dates and product rotation. You will also be responsible for preparing customer beverage orders, performing cleaning tasks, and presenting yourself professionally and demonstrating clear communication with all customer and partner interactions.

Why It Might Be a Fit

This role requires a professional and courteous demeanor, with the ability to work cooperatively in a high-paced and sometimes stressful environment. You must be able to manage conflict in a reasonable, nonconfrontational, and cooperative manner, and act with honesty and integrity regarding customer and business information.

Requirements

• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Ability to provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults