Role OverviewAs a Lead Barista, you will ensure service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase and preparation. You will also assist in supervision and direction of department personnel to ensure quality customer service.
What You Will Do
Increase sales through effective marketing and merchandising of products, assist customers in the selection and purchase of specialty coffee beverages, and maintain customer service area and equipment in a clean and appealing manner.
Why It Might Be a Fit
You will be a fit for this role if you can demonstrate Customer 1st Behavior, execute and adhere to all Starbucks programs, policies and promotions, and work cooperatively in a high-paced and sometimes stressful environment.
Requirements
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
]]>