Role OverviewA Lead Barista is responsible for ensuring service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase and preparation. They must also maintain standards in the department and demonstrate the company's core values.
What You Will Do
Responsibilities include increasing sales through effective marketing and merchandising, assisting in supervision and direction of department personnel, and maintaining customer service area and equipment in a clean and appealing manner.
Why It Might Be a Fit
The ideal candidate will be able to effectively communicate with customers and associates, work cooperatively in a high-paced environment, and manage conflict in a reasonable and non-confrontational manner.
Requirements
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Ability to provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
]]>