Role OverviewThe Lead Barista is responsible for ensuring service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase, and preparation. They must demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
What You Will Do
Increase sales through effective marketing and merchandising of products, assist in supervision and direction of department personnel, delegate job assignments, order and maintain stock and supplies, and maintain customer service area and equipment.
Why It Might Be a Fit
The ideal candidate will be able to effectively communicate with customers and associates, work cooperatively in a high-paced and sometimes stressful environment, and manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Requirements
- Increase sales through effective marketing and merchandising of products
- Assist in supervision and direction of department personnel
- Delegate job assignments and responsibilities
- Order and maintain stock and supplies
- Maintain customer service area and equipment
- Demonstrate Customer 1st Behavior
- Prepare a variety of customer beverage orders
- Follow store policies and procedures
- Perform cleaning tasks
- Present oneself professionally and demonstrate clear communication
- Follow cash handling and register policies
- Follow inventory stocking and recording guidelines
- Ability to work cooperatively in a high-paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner
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