Lead, Call Center Scheduler - Central Scheduling

Military, Veterans and Diverse Job Seekers
San Diego, CA
Job Description
The Call Center Lead must manage up to 44 call queues, serve as a liaison between departments, and be proficient in EPIC registration and scheduling. The position requires multitasking, forecasting, and critical thinking, as well as planning, coordination, and analysis on various projects.

Requirements

  • Assist with updates to EPIC decision trees
  • Responsible for reviewing, interpreting, and analyzing applications
  • Plan, coordinate, and analyze various projects
  • Train and mentor departments PASRs
  • Conduct monthly audits of existing staff
  • Support 3 escalation phone lines
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